customer-service-management

Introducing Customer Service Management

Document all communications with customers and provide nimble customer support with world-class customer service management.

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The Ultimate Small Business Management Platform

How can LionO360 help you?

Cases

Track cases and improve customer service.

Ticket Configuration

Organize tickets to ensure customer issues are resolved.

Web to Case Form

Easily connect forms on your website to the CRM.

Notify Customer

Learn and engage with customers and improve interactions.

Ticket Assignments

Allow internal teams to prioritize customers.

Activity Stream

Streamline communications within the social portal.

Track support tickets, analyze feedback, and meet your customers’ needs

LionO360 Customer Service Management provides the functionality small and medium-sized businesses need to track support tickets and deliver excellent service. The cloud-based app eliminates infrastructure hassles and ensures updated info is instantly available to all users.

Excellent customer service

Customer satisfaction and how your business handles customer service define your product or service. LionO360’s customer service ticketing system allows your team to prioritize customers where managers can assign accounts to team members, overall improving efficiency with automated agent activity.

Organized tickets and cases

Organize all tickets and cases to ensure all issues are resolved promptly with recorded notes. A representative will tend to every customer ticket or case. Resolve tickets faster by prioritizing tickets and assigning account managers to specific customers.

Boost Productivity Today with LionO360 CRM

The first complete business management software for small business with CRM, Inventory, Accounting, and much more. Customer service management just got a whole lot easier.

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Real-time feedback

LionO360 provides the functionality you need to let your customers be heard. Gather and analyze customer feedback beyond just bug fixes. Customizable dashboards and reports let you analyze these insights to adapt your product and service offerings to meet their needs – before your competitors do.

Complete visibility on tickets and support cases

The LionO360 ticketing system enables you to track support tickets, bug fixes, feature requests, and other critical customer inputs. Quickly assign tickets to users, view open tickets, and report on cases by metrics such as category, source, and solution time. You can easily configure the system to meet the unique requirements of your business.

Agent and Account Manager Assignment

Assign one team member to a specific customer ticket, so there’s no confusion in resolving the customer’s issue. This team member will be an expert in the customer ticket and handle the solution effectively.

Activity Stream connection

You can assign tasks to specific team members to ensure customer support requests are responded to promptly. Once tasks are completed, they’re visible in the activity stream. By viewing an account record, you can see the flow of activities in real time, such as when they were last contacted, orders placed, and when products were shipped.

LionO360_Agent and Account Manager Assignment

Priority Case Classification

Manage the most critical customer service tickets first to ensure you keep your clients satisfied. Prioritize the ticket by the customer, issue, or however you see fit for your business.