FAQ's

Are your systems sufficiently scalable to support our company’s growth plans?

Our infrastructure is designed with salability in mind. It's seamless to expand upon, and we already have more than enough infrastructure in place to support large enterprise clients, both existing and potential. LionO360 is designed to grow with your company and contribute to your organization’s success.

What happens in the event of a disaster that deletes or destroys data? Are there measures to protect against loss? Is data backed up regularly?

Microsoft Azure helps ensure that data is protected if there is a cyberattack or physical damage to a datacenter. LionO360 has opted for in-country/in-region storage for compliance or latency considerations. Data can be replicated within a selected geographic area for redundancy but cannot be transmitted outside it. LionO360 has multiple options for replicating data, including the number of copies and the number and location of replication datacenters. 

How secure is your data center? What measures are in place to prevent your employees from viewing data they are not authorized to see, or to prevent outsiders from hacking into the system?

LionO360 has datacenters services with Microsoft Azure. Microsoft Azure runs in datacenters managed and operated by Microsoft. These geographically dispersed datacenters comply with key industry standards, such as ISO/IEC 27001:2013 and NIST SP 800-53, for security and reliability. The datacenters are managed, monitored, and administered by Microsoft operations staff. The operations staff has years of experience in delivering the world’s largest online services with high availability.

Access to customer data by LionO360 operations and support personnel is denied by default.The access-control requirements are established by the following LionO360 security policy:

· No access to customer data, by default

· No user or administrator accounts on customer virtual machines (VMs)

· Grant the least privilege that's required to complete task,audit and log access requests

Once our data is at your data center, do we still “own” it? What rights do we have to move or copy it?

LionO360 does not claim data ownership over the customer information that's entered intoLionO360. The end client always has full ownership of its data. It is housed on Microsoft Azure Servers contracted by LionO360; however, the data is legally owned by the end client and they retain the full rights and privileges that come along with the ownership of it. LionO360 does not inspect, approve, or monitor data that customers upload or save to LionO360. Moreover, LionO360 does not know what kind of data customers choose to store in LionO360.

How can I migrate my data from my current software to LionO360?

Our data support team will import your data exported from other CRM systems. Please contact LionO360 support services for complex data export and import requirements. Support page: https://www.liono360.com/Support

What browsers do you support?

LionO360 works best on Google Chrome and is also compatible with other browsers like Microsoft EDGE and Safari although certain features might have performance issues.

How can we add custom fields to LionO360 without deleting existing fields?

In LionO360 for leads, accounts, opportunities and the products pages, you can go to the setting and create a “dynamic field” and set up the permissions – what roles have visibility to this field, and you also have the option to activate this field for the mobile app.

How do I replace users?

Those with administrative rights in your organization have the ability to make an account inactive so that you do not lose the data.

I lost my username and password. How do I recover them?

On the main LionO360 login page, there is a forgot password link. Enter your email address and your password will be emailed to that email address. Be sure to enter the email address you used to log into LionO360.

Are upgrades included?

Yes, LionO360 subscribers receive timely upgrades four to five times a year free of charge. With our Software as a Service model, upgrades are accessed automatically when they become available.

Is support included in your prices?

We have a flat support fee of 100$ up to the first 25 users, after 25 users, its 10% of the subscription cost.

How are your products priced?

LionO360 subscriptions are priced by user. Prices are quoted monthly for CRM and ERP subscriptions with a minimum 1-year commitment. Pricing page: https://www.liono360.com/Pricing

Are discounts available for a large quantity of users?

For information on large quantity discounts, contact us directly at https://www.liono360.com/ContactUs

What subscription options are available?

The link to our pricing page is: https://www.liono360.com/Pricing

All pricing is based on a minimum of 4 users:

            CRM: Sales automation & support for small businesses (minimum of 4 users).

            ERP: Full inventory management solutions for small to medium-sized enterprises

            CRM & ERP: The complete business management solution for small to mid-sized businesses. 

What are the different subscription options available?

  • CRM – Sales Automation &  Support for small businesses. 5-50 users. • ERP – ERP Edition is for Small to medium-sized Enterprises and should be chosen based primarily on the functionality required by the users. ERP Edition contains the full inventory as well as some back-office functionality.
  • CRM & ERP is for small to mid-sized businesses looking for a complete business management solution. Also, note all Integrations and many customizations require a CRM & ERP Edition License.

Are volume discounts available if I/we add user licenses?

Please reach to Sales & Support team for volume discount. 609 281 5272 or email:crm@liono360.com.